Frequently Asked Questions
Everything you need to know about our high-performance tactical apparel.
How do I determine the correct size for my gear?
Each product page features a detailed size guide. Our apparel is designed with an athletic fit; if you are between sizes or prefer a looser layer, we recommend sizing up.
What is your global shipping policy?
We offer worldwide shipping via premium couriers. Orders are typically processed within 24 hours, and delivery times vary from 2-5 business days depending on your location.
What is your return and exchange process?
We offer a 30-day return window for all unused items in their original packaging. Simply use our online returns portal to generate a shipping label and initiate an exchange or refund.
Are ThruDark products covered by a warranty?
Yes, all our garments are engineered for extremes and come with a limited lifetime warranty against manufacturing defects in materials and workmanship.
How should I care for my technical outerwear?
To maintain the integrity of waterproof membranes and technical fabrics, we recommend washing at 30°C with a specialized tech-wash and avoiding fabric softeners.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment options such as Klarna and Clearpay to make your purchase more manageable.